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    Legal Information

    Terms and Conditions - YSHIELD LTD web site

    On this page, you will find a standard version of the YSHIELD LTD Web Site Terms and Conditions.   Please note that different terms and conditions may apply in certain countries and that at all times the laws of England & Wales prevail.  At all times YSHIELD LTD in extraordinary circumstances, or when socially appropriate, reserve the right to withdraw their services and charge the client reasonable costs.

    The Terms and Conditions of use of the YSHIELD LTD Web Site are as follows:

    Copyright

    The copyright in this publication is owned by YSHIELD LTD.

    Authorisation to Reproduce

    Any person may reproduce any portion of the material in these web pages subject to the following conditions:

    ·        The material may be used for information and mutual commercial purposes only

    ·        It may not be modified in any way

    ·        No unauthorised copy is made of any YSHIELD LTD logo

    ·        Any copy of any portion of the material must include the following copyright notice:

    ·        “Copyright © 2008 YSHIELD LTD. All Rights Reserved. “

    Other Trademarks and Trade names

    All other trademarks or trade names referred to in these materials are the property of their respective owners.

    Your Comments

    YSHIELD LTD wants your feedback and appreciates your ideas and suggestions but is unable to answer every comment individually. YSHIELD LTD will be free to use and act on any information you submit.

    Use of Interactive features on this site

    For your convenience, YSHIELD LTD may provide interactive features on this site, such as video or blog access and user comments. You are authorized to use these features solely for the research purposes and for no other purposes.

    Accuracy of this site

    These web pages may contain inadvertent inaccuracies or typographical errors. These will be corrected at YSHIELD LTD’s discretion, as they are found. The information on these web pages is updated regularly, but inaccuracies may remain or occur where changes occur between updates. The Internet is maintained independently at multiple sites around the world and some of the information accessed through these web pages may originate outside of YSHIELD LTD. YSHIELD LTD excludes any obligation or responsibility for this content.

    Viruses

    YSHIELD LTD makes all reasonable attempts to exclude viruses from these web pages, but it cannot ensure this exclusion and no liability is accepted for viruses. Please take all appropriate safeguards before downloading information from these web pages.

    Disclaimer of Warranties

    THE SERVICES, THE CONTENT AND THE INFORMATION ON THIS WEB SITE ARE PROVIDED ON AN "AS IS" BASIS. YSHIELD LTD, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES RIGHTS AND FITNESS FOR A PARTICULAR PURPOSE. YSHIELD LTD, ITS AFFILIATES AND LICENSORS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY, COMPLETENESS, SECURITY OR TIMELINESS OF THE SERVICES, CONTENT OR INFORMATION PROVIDED ON OR THROUGH THE YSHIELD LTD WEB SITE OR SYSTEMS. NO INFORMATION OBTAINED VIA THE YSHIELD LTD SYSTEMS OR WEB SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED BY YSHIELD LTD IN THESE TERMS AND CONDITIONS.

    SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS OF IMPLIED WARRANTIES, SO THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION MAY NOT APPLY TO YOU. IF YOU ARE DEALING AS A CONSUMER, THESE PROVISIONS DO, NOT AFFECT YOUR STATUTORY RIGHTS THAT CANNOT BE WAIVED, IF ANY. YOU AGREE AND ACKNOWLEDGE THAT THE LIMITATIONS AND EXCLUSIONS OF LIABILITY AND WARRANTY PROVIDED IN THESE TERMS AND CONDITIONS ARE FAIR AND REASONABLE.

    Limitation of Liability

    TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL YSHIELD LTD, ITS AFFILIATES OR LICENSORS OR ANY THIRD PARTIES MENTIONED AT THE YSHIELD LTD WEB SITE BE LIABLE FOR ANY INCIDENTAL, INDIRECT, EXEMPLARY, PUNITIVE AND CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION RESULTING FROM THE USE OF OR INABILITY TO USE THE YSHIELD LTD WEBSITE AND YSHIELD LTD SYSTEMS, SERVICES, CONTENT OR INFORMATION WHETHER BASED ON WARRANTY, CONTRACT, TORT, DELICT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT YSHIELD LTD IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT IN NO EVENT SHALL YSHIELD LTD'S TOTAL LIABILITY FOR ANY DAMAGES (DIRECT OR OTHERWISE) OR LOSS REGARDLESS OF THE FORM OF ACTION OR CLAIM, WHETHER IN CONTRACT, TORT OR OTHERWISE, EXCEED EUR100.00. TO THE EXTENT PERMITTED BY LAW, THE REMEDIES STATED FOR YOU IN THESE TERMS AND CONDITIONS ARE EXCLUSIVE AND ARE LIMITED TO THOSE EXPRESSLY PROVIDED FOR IN THESE TERMS AND CONDITIONS.

    Product and Services

    Unless otherwise agreed in writing, the transportation products and services mentioned in these web pages are subject to YSHIELD LTD’s Terms and Conditions of carriage. Since these may vary depending on location of the country of origin of the shipment, please contact the nearest YSHIELD LTD service centre to obtain a copy of the local terms and conditions. Not all of YSHIELD LTD’s products and services may be available in every country.

    Disclosure of information

    All information provided to YSHIELD LTD by visitors to these web pages is considered to be confidential and will not be disclosed by YSHIELD LTD to any third party except as may be required for the provision of the services.   Unless dictated under UK law for national security purposes.

     

    Trade Terms & Conditions:

    All transactions made with YSHIELD LTD are made within these terms.

    Refund Policy

    Refunds will always be given if a customer no longer wants to wait for a pre-order, or if a customer bought an item by mistake and can send it back (As long as the item has been unopened.) Also if the item is faulty and is returned within 28 days of purchase, full refunds or replacement items will be given.

    Goods Return

    Goods can always be returned if faulty within 28 days of purchase. Also they can always be returned if bought by mistake, as long as they are still sealed in brand new condition. Goods that do not comply with this may not be returned. Proof of postage is not necessarily proof of delivery, therefore you are strongly advised to send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods. You are advised to package the product adequately as we cannot accept liability for any damage incurred during delivery back to YSHIELDUK

    Guarantee

    Money back guarantee on items that are faulty returned within 28 days of purchase.

    Accounts

    We use i-Hub Ltd and Streamline for our factoring and card clearing services.  Your goods will be Invoiced from i-Hub Ltd. 302 Regent Street, London W1B 3HH

    Shipping

    The shipping weight of all goods is shown on the Pricelist.  The cost of shipping will be added to the final invoice and at all times remains the customers’ responsibility.  The customer has the right to collect his goods by appointment for no cost.

    Data Protection

    Privacy Notice
    We take the security and privacy of our customers seriously and this policy sets out how we handle information about you and your rights in respect of that information.
     
    What information do we hold and how do we obtain it?
     
    Generally we receive information directly from you when you place an order with us to buy our goods. Such information includes your name, address, telephone number and credit card details. You may also provide your email address if you sign up to be notified from time to time about our future goods and services.
     
    For our customers' protection, we always check a certain percentage of our orders at random to confirm the details of the order match those of the cardholder on file. For this reason, we may ask you for some additional information. This would be a copy of the front and back of the card used to make the purchase, or a copy of a photo ID such as a valid drivers license or passport. We will also require some proof of address along with the copy of the photo ID.
     
    For what purposes do we use your information?
     
    We use your information for a number of purposes including: - to perform our contractual obligations to you and to ensure that goods are supplied to you as efficiently as possible - for other non-contractual reasons.
     
    Supplying goods to you
     
    We may use your information:
    •         To identify and maintain records of your purchases with us
    •         To ensure that the goods and services we offer to you are appropriate for your needs
    •         To respond to any query you may raise with us about our goods
    •         To update our systems for providing you with an enhanced service
     
    Other purposes
     
    We will also use information about you for purposes upon which the provision of our goods and services are not necessarily dependent.
     
    We may:
    •         Disclose information about you to third party agencies for credit checking purposes (which information may be shared with other organisations for the same purpose)
    •         Use information about you to inform you (by post email or telephone) about other services we offer or which are offered by other companies within our group or any of the other companies with which we work
    •         Use information about your account with us for our internal customer service monitoring and training purposes
     
    Transfers overseas
     
    Please note that disclosures we may make may take place via electronic means and may involve the transfer of personal data relating to you to countries outside the European economic area, which countries do not have in place adequate rules relating to data protection and privacy of personal data.
     
    Sale of our business
     
    You acknowledge that data you provide to us may be transferred to any person, firm or company to whom we sell the whole or a substantial part of our business or to whom we transfer any of our rights or obligations under a contract with you.
     
    Taking care of your data
     
    We will     endeavour to keep any information, which we hold, about you up to date and accurate. To help us to do this, please keep us informed if any of your details change.  See further details listed below.
     
    We will at all time Endeavour to protect your data against unauthorised use.
     
     
    Electronic control of access to data

    Only authorised staff should have access to data or information processing facilities.
     
    The following controls have been put in place:
     
    •         We encrypt data maintained on our databases or files accessible via the Internet as this is a common cause of compromise.
    •         We vet all personal.
    •         We identity individual users of information processing facilities, assign a unique User identification and password sequence (USER ID) to each individual user of information
    processing systems.
    •         We hold each individual accountable for all activity performed under his or her USER ID.
    •         We require that each use of a USER ID be traceable to the individual who logs on.
    •         We do not use vendor-supplied system passwords and other security parameters, we change them.
    •         We have set procedures for suspending and revoking USER IDs.
    •         We update USER ID passwords monthly or as often as is deemed suitable.
    •         We Block the USER ID of anyone who leaves the business or department.
    •         We use the USER ID system to set up a clear audit trail to track access to data.
    •         We destroy all redundant and damaged media (hard discs, servers, floppy discs etc).
    •         Access to our terminals is restricted and all processing departments are secure.
    •         We operate a clean desk policy.

    Computer Viruses
     
    The following controls have been put in place:
     
    •         We use anti-virus software developed by a reputable supplier.
    •         We update anti-virus software regularly.
    •         We use virus detection software to scan computers and media for known viruses.
    •         We use virus repair software with caution and only where virus characteristics are fully understood and the correct repair is certain.
    •         We have banned unauthorised software.
    •         We regularly review the software and data content of systems supporting critical business processes.
    •         We investigate the presence of unknown files or unauthorised amendments.
    •         We virus check all media coming from outside the business.
    •         We have a set procedure for reporting and recovering from virus attacks.
    •         We have a business continuity plans for virus attacks, including data and software back-up and recovery.
    •         We keep security patches for software up to date.
    •         We regularly test security systems and procedures.
    •         We have installed and maintain a network firewall.
    •         We encrypt data sent across networks.
    E-mail
    E-mail is a fast and useful business tool, but it is not confidential; it can be altered and even the name of the sender can be faked.
    The following controls have been put in place:
     
    •         We encrypt all data sent via E-mail.
    •         We ensure all e-mail is for business use only.
    •         We review and delete messages regularly.
    •         We securely archive any messages that need to be retained off the server.
    •         We discourage the use of executable code (‘exe’ files) received via e-mail.
    If this is essential, we make sure that virus detection and prevention measures are used.
    •         If alternate users work with the same computer, we make sure that the alternate user cannot exceed their authority.
    •         We require employees to report any e-mail abuse to the appropriate department or person.
    •         We preserve the confidentiality of any sensitive information that is accidentally revealed to us.
    •         We keep e-mail records including a record of deletions.
    •         We have implemented a stringent staff policy:

    1) e-mail reviews are a condition of use (e.g. ‘the monitoring and review of all email messages, sent and received, can occur at any time without notice’).
    2) as part of employment policy, you may discipline employees for using racial, religious, or sexual abuse, threatening, or discriminatory language via company e-mail
    3) e-mail users are personally responsible for the security of information in their messages.
     
    Telephone, Fax and Paper

    Information that comes in by telephone, by fax or in the post is handled with care.
     
    •         We collect and file securely all documents that contain personal data, order information and or cardholder information, such as order forms, carbons, fax printouts and paper copies of telephoned orders.
    •         Documents are locked away securely after use.
    •         We make sure that staff handling telephone sales, ask callers only for appropriate cardholder information.
    •         We monitor all “customer facing” telephone calls, including sales calls.
    •         Paper transaction records are shredded.
     
     
    If Compromised
     
    If we believe that cardholder information has been obtained by an     unauthorised person or company, this fact must be reported to Streamline and the appropriate authorities as soon as possible together with details of all the account numbers involved and all the circumstances of the compromise.

       

    Contact Us

    Customer Services:   

    Tel:      08445 000 009   

    Email:  help@yshield.co.uk    

    Post:    YShield  i-Hub House  Postpoint 452  New Malden  KT3 9BZ

    Registered Office:  

    Name:       YShield Ltd.  

    CºNº         6399405  

    Address:   404 Albany House London W1B 3HH